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Monday: 7:00 AM - 5:00 PM
Tuesday:  8:00 AM - 6:00 PM 
Wednesday - Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 5:00 PM
Sat/Sun/Public holidays: Closed
128 Ross River Road

Feedback

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LEAVING FEEDBACK
If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you.

To lodge a complaint or give feedback (whether positive or negative), you can:
          • write to us at:
                 Juanita Costello, Practice Manager
                 Mundingburra Medical Centre
                 128 Ross River Road
                 Mundingburra QLD 4812
          • telephone us on 07 4779 0622 and ask to speak to the Practice Manager; or
          • email us at mail@mmcdr.com.au

COMPLAINTS

Mundingburra Medical Centre takes complaints seriously. Upon receipt of a complaint we will examine the complaint and instigate internal procedures.

We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.

If you are not satisfied with our response to your complaint, you can contact the Victorian Health Complaint Commissioner.

          Office of the Health Ombudsman
          PO Box 13281 George Street, Brisbane Qld 4001
           Web: https://www.oho.qld.gov.au/contact-us

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.

           Australian Health Practitioner Regulation Agency (AHPRA)
           Telephone: 1300 419 495
           Postal Address: GPO Box 9958, Melbourne VIC 3001
           Web: www.ahpra.gov.au

Refer to our Privacy Policy regarding complaints relating to a privacy matter.

PATIENT FEEDBACK QUESTIONNAIRE: 2021 RESULTS
Towards the end of 2021, we collected feedback from our patients via a questionnaire. We asked respondents to evaluate their experiences with our practice. The results are in, and we’d like to share some of our findings and announce some minor changes we are in the process of introducing based on the feedback and suggestions given - click here for details.

LIKE US ON FACEBOOK
We regularly post updates about our Practice on our Facebook page, along with health tips and other useful information.
Click the button below to like us on Facebook and stay updated.

MUNDINGBURRA
MEDICAL CENTRE

Mundingburra Medical Centre’s philosophy revolves around providing comprehensive, patient-centred healthcare. They emhpasize a holistic approach, considering the physical, emotional, and social aspects of health. The medical team at Mundingburra Medical aim to deliver personalised care, fostering long-term relationships with patients and promoting preventative health practices. Their commitment is to ensure accessible, high-quality medical services in a compassionate and respectful environment.
Contact Us
Have a question? Contact us today. We welcome patients of all ages and backgrounds. Our Healthcare Providers will be able to find a solution for you.
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Copyright © by Mundingburra Medical Centre 2024. All rights reserved.
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Christmas Opening Hours

Tuesday 24th Dec 8:00am - 5:00pm

Wednesday 25th Dec – Sunday 5th January – CLOSED

We wish you a happy, safe and healthy Christmas and New Year.

WE ARE A MYMEDICARE GENERAL PRACTICE!

Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s My Medicare.   eg longer telehealth appts, care plans and mental health plans. To register or learn more about how MyMedicare can benefit you, click here or ask on arrival

There are multiple ways you can register with your chosen practice in MyMedicare:

  • Start the registration process in your Medicare Online Account or Express Plus Medicare Mobile app. Check that your practice is registered in MyMedicare before you start. Practice staff will then accept the registration in the MyMedicare system.
  • Your practice may start the registration in MyMedicare or you can ask them to do this. This will trigger a registration in your Medicare Online Account or Express Plus Medicare Mobile app, which you can then complete.
  • Fill out a registration form and provide it to your practice. By signing the form, you are giving consent to participate in MyMedicare. Practice staff will then complete the registration in the MyMedicare system.

MyMedicare registration will not prevent you from accessing care from other practices and healthcare providers. MyMedicare does not tie you to a particular healthcare provider. You can change your preferred GP within your registered practice at any time.

ANNOUNCEMENT

As of 1st July 2024 our fees will increase.  Concession card holders will still receive a discounted fee and children under 5 will be bulk billed.

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