If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you.
To lodge a complaint or give feedback (whether positive or negative), you can:
• write to us at:
Juanita Costello, Practice Manager
Mundingburra Medical Centre
128 Ross River Road
Mundingburra QLD 4812
• telephone us on 07 4779 0622 and ask to speak to the Practice Manager; or
• email us at firstname.lastname@example.org
Mundingburra Medical Centre takes complaints seriously. Upon receipt of a complaint we will examine the complaint and instigate internal procedures.
We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.
If you are not satisfied with our response to your complaint, you can contact the Victorian Health Complaint Commissioner. Office of the Health Ombudsman
PO Box 13281 George Street, Brisbane Qld 4001
Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.
Australian Health Practitioner Regulation Agency (AHPRA)
Telephone: 1300 419 495
Postal Address: GPO Box 9958, Melbourne VIC 3001
regarding complaints relating to a privacy matter.
PATIENT FEEDBACK QUESTIONNAIRE: 2021 RESULTS
Towards the end of 2021, we collected feedback from our patients via a questionnaire. We asked respondents to evaluate their experiences with our practice. The results are in, and we’d like to share some of our findings and announce some minor changes we are in the process of introducing based on the feedback and suggestions given - click here
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