MMCDR Blue Logo
Monday - Thursday: 8:00AM - 6:00PM
Friday: 8:00AM - 5:00PM
Saturday/Sunday/Public Hols: Closed
128 Ross River Road

Appointments

Mundingburra Medical Centre Appointments
On Phone

Please call our friendly receptionists on 07 4779 0622. If it is an emergency, please contact 000.

If you feel that you need to see the Doctor for more than fifteen minutes, please let the receptionist know in advance at the time of the booking.

Online Booking

Consultation Charges
Bulk billing available for children 5 and under. 
We will help in facilitating your claims and rebates with Medicare.
We offer discounts to the Aged and Concession Card Holders
Veteran Affair card holders are billed to Veteran Affairs.

Our private billing charges are as follows:
Standard Consultation – $85.00 (rebate - $41.20) 
Long Consultation – $145.00 (rebate - $79.70)
Prolonged Consultation – $190.00 (rebate - $117.40) 

For extended consultations, after hours fees, procedures and other tests in addition to your consultation please get in touch with the reception staff.

Telehealth
Telehealth refers to the provision of care over the telephone or video link.  Our Practice offers telehealth appointments over the telephone only.  Not via video link. 
Telehealth appointments are for repeat prescriptions only or if patients are unable to attend the Practice.

  • Step One is always contact us to organize a telehealth consultation.
  • We will organize a time and a means for the doctor to get in touch.
  • Bulk Billed Telehealth is available to patients who have seen us in the last twelve months and patients in special circumstances.
  • If there are special circumstances that mean you qualify for Bulk Billed Telehealth Consultation, please let us know what they are.
  • Patients that do not qualify for Bulk Billed Telehealth can opt for a Telehealth Consultation, as opposed to visiting the doctor.
  • Our fees for a Telehealth Consultation are the same as they are for a standard consultation with the doctor.

If you would like to organise a telehealth appointment with one of our doctors please call us on 07 4779 0622. 

Walk –in appointments: Walk -ins will be allocated the first available consultation and will be required to wait.   

 Test Results: If your doctor has ordered blood tests or other investigations, it is in the best interest of your health to have these tests carried out promptly.  It is also important that you phone the surgery to follow up on these tests and obtain results. Your doctor will usually leave a message with reception or nursing staff regarding your test results and whether they would like you to make a follow up appointment.   If your results are abnormal (but do not require urgent attention), your doctor will send you a sms or letter asking you to make an appointment to discuss them.  If your results require urgent attention, the practice will phone you. 

 Reminder System: For the continuing management of our patient’s health, we utilise a systematic reminder system with your consent to provide health promotion, preventative care, and early detection of disease.  Please see reception staff if you would not like to receive these reminders.

 Management of patient health information: Our practice is committed to maintaining the confidentiality of your health information.  For more details, please ask to see our Privacy Policy. 

 After Hours and Emergency Care/Home Visits:  Should you require urgent medical care outside our normal operating hours, the mobile number for the rostered Practice Doctor on call is 0407163706. 

Home visits are available in certain circumstances. Your doctor will decide if a home visit may be appropriate should the need arise. If you feel a home visit may be necessary, please speak to reception staff who will discuss this with your doctor.

 Communication/Telephone Policy:  If you wish to contact your doctor during consulting hours, please feel free to do so.  A message will be taken by the reception staff and passed on.  It must be known that most of the time the Doctors are extremely busy, and your telephone call will be returned as soon as possible.  If it is an emergency and contact must be made immediately, please inform the reception staff and they will do their best to put the phone call through.

 Patients who require communication services: If you or a family member require an interpreter service, we can provide this for you.  Please inform reception if you require any of these services.  For more information on this service phone 131450 or visit www.tisnational.gov.au

Patient Feedback:  A suggestion/complaint box is located on our front reception desk.. All comments, complaints and feedback will be used to improve the quality of care and service provided by the practice; if you have a few moments to spare whilst waiting for your appointment, please complete one of these feedback forms and place in the box provided. Alternatively, if you would like to discuss an issue in person, please feel free to ask to speak to the practice manager or one of the practice principals regarding your concerns. If you are unhappy with the response provided or feel uncomfortable about discussing issues with the practice directly, you should contact the Health Quality & Complaints Commission on 1800077308.

Cancellations – There may be a cancellation fee of $50 if we do not receive sufficient notice of your cancellation.  This enables us to reschedule the day for other patients.

Consultation Charges

Mundingburra Medical Centre is dedicated for service and we do bulk billing for children under the age of twelve.
We will help in facilitating your claims and rebates with Medicare.

We offer discounts to the Aged and Concession Card Holders

Veteran Affair card holders are billed to Veteran Affairs.

Our private billing charges are as follows:
Standard Consultation – $75.00
Long Consultation – $110.00
Prolonged Consultation – $150.00



For extended consultations, after hours fees, procedures and other tests in addition to your consultation please get in touch with the reception staff.



After Hours Services


​After hours appointments are available for our valued pre-existing patients who live within the range of 30 Kms from our Practice and are unable to attend.
Please call 47790622 and follow the instructions in the given message.

For acute/urgent medical emergencies, please dial "000" or if possible reach " The Townsville Hospital Emergency Department".

For non-life threatening cases, contact "1800 022 222" for the available GP.

PS. :Workcover consultation costs are the responsibility of the patient and are to be paid at the time of consultation.



Home Visits
Home visitation is available in Special Circumstances. Your Doctor will decide after consultation/speaking to you that if the visit by the doctor is required at a residence or not. If you still feel that you need to see the Doctor at home, please get in touch with the reception, and they shall revert back after consultation with the Doctor.

Privacy Policy
Mundingburra Medical Centre is committed to protecting patient privacy and is bound by the Australian Privacy Principles. During the course of providing health services to you, the medical practice will collect personal /health information about you. The information we may collect will likely include: name, date of birth and contact details, medicare number and medical history. The information may be used or disclosed by a health professional to gain or provide an overall understanding of all or any aspect of your health and may be shared between members of the treatment team. Your personal health information may also be used for future unrelated episodes of care. A full copy of the practice privacy policy is located on the noticeboard at the front reception desk. Please take the time to read the complete policy or ask our reception staff for a copy.


Reminder Service
Since we value our relationship we have formulated a system to remind you for your general Check ups and Follow ups. If you miss your appointments we will remind you that your Doctor will be waiting for you.

Repeat Prescriptions
With the discretion of the Doctor, we may help you repeat your prescription and charge a nominal fees of $ 10 AUD and not the entire consulation fees.

Translation & Interpreter Service
If you or your family member requires or feels that you need an interpreter we can help you arrange the same for you. Please speak to our reception and they will help you through with the process. For any further details or information regarding the same please call the Toll Free no. "131450" or visit "www.tisnational.gov.au"

MUNDINGBURRA
MEDICAL CENTRE

We at Mundingburra Medical Centre strive to elixir with happiness as they say "it helps in healing". We dedicate ourselves to clinical excellence, superior patient service and safety,with unparalleled passion.We commit with reverence of patient care, its continous improvement and innovation with firm determination to make the utmost effort to further improve our endeavour to serve in field of health care.
Contact Us
Have a question? Contact us today. We welcome patients of all ages and backgrounds. Our Healthcare Providers will be able to find a solution for you.
Directions
Copyright © by Mundingburra Medical Centre 2024. All rights reserved.
map-markersmartphoneclockcross linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram