Appointments

Consultation Charges
Bulk billing available for children 5 and under. 
We will help in facilitating your claims and rebates with Medicare.
We offer discounts to the Aged and Concession Card Holders
Veteran Affair card holders are billed to Veteran Affairs.

Our private billing charges are as follows:
Standard Consultation – $85.00 (rebate - $41.20) 
Long Consultation – $145.00 (rebate - $79.70)
Prolonged Consultation – $190.00 (rebate - $117.40) 

For extended consultations, after hours fees, procedures and other tests in addition to your consultation please get in touch with the reception staff.

Telehealth
Telehealth refers to the provision of care over the telephone or video link.  Our Practice offers telehealth appointments over the telephone only.  Not via video link. 
Telehealth appointments are for repeat prescriptions only or if patients are unable to attend the Practice.

• Step One is always contact us to organize a telehealth consultation.
• We will organize a time and a means for the doctor to get in touch.
• Bulk Billed Telehealth is available to patients who have seen us in the last twelve months and patients in special circumstances.
• If there are special circumstances that mean you qualify for Bulk Billed Telehealth Consultation, please let us know what they are.
• Patients that do not qualify for Bulk Billed Telehealth can opt for a Telehealth Consultation, as opposed to visiting the doctor.
• Our fees for a Telehealth Consultation are the same as they are for a standard consultation with the doctor.

If you would like to organise a telehealth appointment with one of our doctors please call us on 07 4779 0622. 

Walk –in appointments: Walk -ins will be allocated the first available consultation and will be required to wait.   

 Test Results: If your doctor has ordered blood tests or other investigations, it is in the best interest of your health to have these tests carried out promptly.  It is also important that you phone the surgery to follow up on these tests and obtain results. Your doctor will usually leave a message with reception or nursing staff regarding your test results and whether they would like you to make a follow up appointment.   If your results are abnormal (but do not require urgent attention), your doctor will send you a sms or letter asking you to make an appointment to discuss them.  If your results require urgent attention, the practice will phone you. 

 Reminder System: For the continuing management of our patient’s health, we utilise a systematic reminder system with your consent to provide health promotion, preventative care, and early detection of disease.  Please see reception staff if you would not like to receive these reminders.

 Management of patient health information: Our practice is committed to maintaining the confidentiality of your health information.  For more details, please ask to see our Privacy Policy. 

 After Hours and Emergency Care/Home Visits:  Should you require urgent medical care outside our normal operating hours, the mobile number for the rostered Practice Doctor on call is 0407163706. 

Home visits are available in certain circumstances. Your doctor will decide if a home visit may be appropriate should the need arise. If you feel a home visit may be necessary, please speak to reception staff who will discuss this with your doctor.

 Communication/Telephone Policy:  If you wish to contact your doctor during consulting hours, please feel free to do so.  A message will be taken by the reception staff and passed on.  It must be known that most of the time the Doctors are extremely busy, and your telephone call will be returned as soon as possible.  If it is an emergency and contact must be made immediately, please inform the reception staff and they will do their best to put the phone call through.

 Patients who require communication services: If you or a family member require an interpreter service, we can provide this for you.  Please inform reception if you require any of these services.  For more information on this service phone 131450 or visit www.tisnational.gov.au

Patient Feedback:  A suggestion/complaint box is located on our front reception desk.. All comments, complaints and feedback will be used to improve the quality of care and service provided by the practice; if you have a few moments to spare whilst waiting for your appointment, please complete one of these feedback forms and place in the box provided. Alternatively, if you would like to discuss an issue in person, please feel free to ask to speak to the practice manager or one of the practice principals regarding your concerns. If you are unhappy with the response provided or feel uncomfortable about discussing issues with the practice directly, you should contact the Health Quality & Complaints Commission on 1800077308.

Cancellations – There may be a cancellation fee of $50 if we do not receive sufficient notice of your cancellation.  This enables us to reschedule the day for other patients.