Monday, Tuesday, Thursday: 7:00AM - 6:00PM
Wednesday: 8:00AM - 6:00PM
Friday: 7:00AM - 5:00PM
Wednesday: 8:00AM - 6:00PM
Friday: 7:00AM - 5:00PM
Sat/Sun/Public holidays: Closed
128 Ross River Road
Mundingburra, QLD 4812
Consultation Charges
Bulk billing available for children 5 and under.
We will help in facilitating your claims and rebates with Medicare.
We offer discounts to the Aged and Concession Card Holders
Veteran Affair card holders are billed to Veteran Affairs.
Our private billing charges are as follows:
Standard Consultation – $90.00 (rebate - $42.85)
Long Consultation – $150.00 (rebate - $82.90)
Prolonged Consultation – $195.00 (rebate - $122.15)
For extended consultations, after hours fees, procedures and other tests in addition to your consultation please get in touch with the reception staff.
Telehealth
Telehealth refers to the provision of care over the telephone or video link. Our Practice offers telehealth appointments over the telephone only. Not via video link.
Telehealth appointments are for repeat prescriptions only or if patients are unable to attend the Practice.
If you would like to organise a telehealth appointment with one of our doctors please call us on 07 4779 0622.
Walk –in appointments: Walk -ins will be allocated the first available consultation and will be required to wait.
Test Results: If your doctor has ordered blood tests or other investigations, it is in the best interest of your health to have these tests carried out promptly. It is also important that you phone the surgery to follow up on these tests and obtain results. Your doctor will usually leave a message with reception or nursing staff regarding your test results and whether they would like you to make a follow up appointment. If your results are abnormal (but do not require urgent attention), your doctor will send you a sms or letter asking you to make an appointment to discuss them. If your results require urgent attention, the practice will phone you.
Reminder System: For the continuing management of our patient’s health, we utilise a systematic reminder system with your consent to provide health promotion, preventative care, and early detection of disease. Please see reception staff if you would not like to receive these reminders.
Management of patient health information: Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask to see our Privacy Policy.
After Hours and Emergency Care/Home Visits: Should you require urgent medical care outside our normal operating hours, the mobile number for the rostered Practice Doctor on call is 0407163706.
Home visits are available in certain circumstances. Your doctor will decide if a home visit may be appropriate should the need arise. If you feel a home visit may be necessary, please speak to reception staff who will discuss this with your doctor.
Communication/Telephone Policy: If you wish to contact your doctor during consulting hours, please feel free to do so. A message will be taken by the reception staff and passed on. It must be known that most of the time the Doctors are extremely busy, and your telephone call will be returned as soon as possible. If it is an emergency and contact must be made immediately, please inform the reception staff and they will do their best to put the phone call through.
Patients who require communication services: If you or a family member require an interpreter service, we can provide this for you. Please inform reception if you require any of these services. For more information on this service phone 131450 or visit www.tisnational.gov.au
Patient Feedback: A suggestion/complaint box is located on our front reception desk.. All comments, complaints and feedback will be used to improve the quality of care and service provided by the practice; if you have a few moments to spare whilst waiting for your appointment, please complete one of these feedback forms and place in the box provided. Alternatively, if you would like to discuss an issue in person, please feel free to ask to speak to the practice manager or one of the practice principals regarding your concerns. If you are unhappy with the response provided or feel uncomfortable about discussing issues with the practice directly, you should contact the Health Quality & Complaints Commission on 1800077308.
Cancellations – There may be a cancellation fee of $50 if we do not receive sufficient notice of your cancellation. This enables us to reschedule the day for other patients.
Standard Consult
These are 15-minute appointments with a GP. They are suitable for most acute medical problems, and are best suited to one main issue. Often one or two small other items can be included, such as a repeat script or blood pressure check.
Long consult
These are 30-minute appointments with a GP, which allows for the care of more complex concerns or when you have a list. If you have a few things you want to discuss, or if you are wanting a check-up and have not seen a doctor for some time, this appointment type may be the most suitable for you.
Skin Check
These are 30-minute appointments with a GP for a ‘top-to-toe’ check of your skin. These checks are often recommended for people who have already had skin cancers removed, a family history of melanomas, or have multiple spots that they are concerned about.
Cervical Screening Test (Pap)
Staying up to date with your Cervical Screening Tests is one of the best ways to avoid cervical cancer. You can book these checks with one of our doctors or one of our nurses at our popular Well Women’s Clinic.
Mental Health Care Plan
These are 30-minute appointments with a GP which includes time completing an assessment and then developing a plan for your mental health. This plan can then be used to refer you to Medicare subsidised visits to psychology services (you can receive up to 6 visits from the initial plan). These plans cannot be completed in a Standard 15-minute Consult.
Mental Health Care Plan Review
If you have already completed a Mental Health Care Plan with us here at Mundingburra Medical Centre, there may be times you need it updated in a ‘Review’. These are 15-minute consults with a GP to make sure the plan still meets your needs, and can be used to access more psychology service visits, up to the maximum of 10 per a calendar year.
Christmas Opening Hours
Tuesday 24th Dec 8:00am - 5:00pm
Wednesday 25th Dec – Sunday 5th January – CLOSED
We wish you a happy, safe and healthy Christmas and New Year.
WE ARE A MYMEDICARE GENERAL PRACTICE!
Extra Medicare benefits are now available to eligible patients who have registered with the Australian Government’s My Medicare. eg longer telehealth appts, care plans and mental health plans. To register or learn more about how MyMedicare can benefit you, click here or ask on arrival
There are multiple ways you can register with your chosen practice in MyMedicare:
MyMedicare registration will not prevent you from accessing care from other practices and healthcare providers. MyMedicare does not tie you to a particular healthcare provider. You can change your preferred GP within your registered practice at any time.
ANNOUNCEMENT
As of 1st July 2024 our fees will increase. Concession card holders will still receive a discounted fee and children under 5 will be bulk billed.